When will the Braincrack team be available to answer comments and messages?
Lewis & Emily will be available to respond to messages and comments between 11AM - 5PM BST Monday - Friday. We’ll do our best to reply as fast as we can, but please be patient as we’re running this campaign while wrangling a one-year old!
Last updated: April 21, 2021 07:28
Are you accepting retail / wholesale orders?
Yes! Please fill out this form and we, or one of our partners, will be in touch with a quote: https://forms.gle/kf1zeP3qVtZuKPe47
Last updated: April 21, 2021 07:28
Will you be using a pledge manager?
Yes, we’re using BackerKit as our pledge manager. If you back for £1 you will be invited to the pledge manager and get updates after the KS ends.
Last updated: April 21, 2021 07:28
What languages will the games be available in?
Florence: English, French, Italian (KS exclusive), Polish (KS exclusive), German, Spanish, Chinese. Venice & Ragusa: English, French, German, Chinese.
Last updated: April 21, 2021 07:28
How do I choose the language of my game?
Language options will be chosen in the pledge manager. We have partnered with Atalia Jeux for French, Spieleschmiede for German, Maldito Games for Spanish and VFI for Chinese editions, and once you’ve filled in the pledge manager, they will be responsible for fulfilling your pledge.
Last updated: April 21, 2021 07:28
How do I pay for shipping?
Shipping will be charged in our pledge manager, a table of estimated prices (per edition) are on our main campaign page. There is no need to increase your pledge amount to account for shipping during the KS campaign.
Last updated: April 21, 2021 07:28
How do I pay for add ons?
Add-ons like the pass rings and card sleeves will be charged in the pledge manager. There is no need to increase your pledge amount for these during the KS campaign.
Last updated: April 21, 2021 07:28
Who are you using for English-language edition fulfilment?
Orders headed for the US, Canada, Mexico, Brazil, Argentina, Chile and Uruguay will be fulfilled by Quartermaster Logistics.
Orders headed for Taiwan, Singapore, Japan, Malaysia, South Korea, Thailand, Hong Kong, Indonesia, The Philippines, China and Saudi Arabia will be fulfilled by VFI.
Orders for New Zealand, Australia and French Polynesia will be fulfilled by VR Distribution.
Orders headed for Germany, Italy, Portugal, Belgium, Poland, France, Egypt, Spain, Denmark, Austria, the Netherlands, Greece, Hungary, the Czech Republic, Luxembourg, Israel, Finland, Sweden, Kuwait, Switzerland, Croatia, India, Bulgaria, Slovakia, Russia, Romania, Norway, Estonia, Malta, Iceland, Cyprus and Lithuania will be fulfilled by Happyshops.
Orders headed for the UK and the Channel Islands will be fulfilled by Spiral Galaxy.
Foreign language editions will be fulfilled directly by our co-publishers.
Last updated: April 21, 2021 07:28
Will I need to pay customs / VAT / additional taxes on my pledge?
Please refer to our shipping tables on the main page to find customs information for your area. This may vary depending on which language edition you pick!
Last updated: April 21, 2021 07:28
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.